Job Description 8: Account Supervisor

The primary responsibility of the Account Supervisor (AS), or Director of Client Service, is to ensure client needs are met by carefully monitoring and guiding the account service team. S/he is also responsible for mentoring Account Executives (AEs) in their professional development.

By providing maximum information to AEs via face-to-face communication, the AS has input in the development of strategic marketing plans. S/he also identifies, pursues and closes new business opportunities with both existing and potential clients.

The AS reports directly to the president.

Responsibilities:

• Maintains an accurate and documented pipeline of prospects

• Provides a detailed sales forecast of identified and proposed opportunities

• Establishes and maintains productive relationships with senior client personnel

• Frequently meets with AEs to review their activities

• Collaborates with internal resources to develop comprehensive presentations

• Effectively presents, sells and defends agency work to clients

• Oversees successful execution of approved client programs

• Ensures client account growth, profitability

• Quickly and accurately relays changes to AEs

• Assesses AE performance on a twice-yearly basis, at minimum

• Keeps apprised of client brands, products, services, market developments

• Gathers knowledge of competitors and determines how to effectively position clients

• Reviews all client proposals, marketing communications, media, PR plans

• Works with AEs, new media team to ensure cohesion of marketing efforts

• Reviews, approves major creative materials (i.e. scripts, layouts, production art)

• Ensures client accounts are sufficiently staffed

• Reviews estimates, invoices prior to release and ensures prompt collection of Accounts Receivable

• Participates in agency, client performance reviews

• Represents agency at industry and community functions

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